Refund Policy

OVERVIEW

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly issue you a full refund.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly issue a full refund.

Refunds

We accept refunds. If you are not satisfied with your product, you are eligible for a refund of the product within 7 days after receiving it. To do so, kindly get in touch with us here: support@crawfordivy.com.

Lost or Stolen Packages

crawfordivy.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Crawford & Ivy will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.